How my journey began …

So where should I begin my story ?

I graduated in 2007 with a degree in computer science but that was right in the middle of the worst economic recession of the twenty first century

So here I was a young eager graduate, willing to make my mark in this world but there virtually nobody was hiring.

So I applied to all available job vacancies hoping to be given a chance and after a few months of couch surfing and binge watching television shows, I got offered a position in a small IT company.

It was not a great job; it was an internship position which came with a laughable stipend and I had to travel four hours everyday just to get to work , but I eagerly accepted the position.

But, it was one of the best decisions I have ever made.

The IT company specialized in the implementation of an ERP (Enterprise Resource Planning) software called Microsoft Dynamics NAV and I was trained to be an ERP consultant.

Of course I knew absolutely nothing about ERP software before I started working in that job but before long I was configuring the system and supporting the end users.

But as I quickly realized that a business analyst job is 50% skill set and 50 % people skills. As I interacted with the clients, I encountered a variety of problems ranging from difficulties understanding their requirements to issues related to relieving their anxieties about the software.

I knew that there must be a better, more consistent way of approaching issue resolution and that methodology is Business Analysis.