Business analysts use their verbal communication skills to relay ideas, concepts, facts, and opinions to groups of stakeholders.
Verbal communication utilises words to transmit information from the sender to the receiver.
Verbal communication skills are used to communicate business analysis information, ideas, concepts, facts, and opinions.
When the receiver is able to see the sender, the sender’s body language conveys the meaning of the message being communicated to the receiver.
And when the sender is able to see the receiver, the receiver body language provides a clue to how the message is being received.
Observing the receiver’s nonverbal communication cues allows the sender to consider modifying the message for the receiver.
Thus the sender and receiver are able to engage in dialogue, even though the receiver may not be speaking verbally.
Understanding the communication tone and how it can positively or negatively impact the listener allows the business analyst to communicate effectively.
Verbal communication skills is the ability to convey information effectively.
The sender should mix verbal communication with active listening to ensure that information being communicated is understood by the receiver.
There are some measures of effective verbal communication which include:
- Rephrasing concepts to ensure that all stakeholders clearly understands the same information.
- Helping conversations to reach productive conclusions.
- Giving effective presentations by designing appropriate content.
- Conveying important points of an issue in a calm and lucid manner.