CBAP/CCBA preparation questions – Elicitation

As a business analyst, you have to be able to understand the needs of the business. In order to do this you have to obtain information, we use elicitation and collaborative techniques to do this.

Here are some sample CBAP/CCBA questions and answers on that knowledge area:

Read the following questions carefully and choose the BEST options.

  1. You are hosting a collection of stakeholders from across the organization, to identify the ideas and attitudes about your company’s help desk. You want the stakeholders to honestly share their opinions about the help desk service so you can identify problems, solutions, and take actions to improve the service. What type of requirements elicitation activity is this?
    A. Stakeholder analysis
    B. Focus groups
    C. Workshop
    D. Root cause analysis
  2. Your boss has asked you to confirm Elicitation. What would you not demand from him?
    A. Requirement stated
    B. Stakeholder list and user roles
    C. Requirement unconfirmed
    D. Stakeholder concerns
  3. It is critical that project requirements be
    A. Complete, Clear, Correct and Consistent
    B. Complete, Compatible, Correct, Coherent
    C. Complete, Concise, Compatible, and Consistent
    D. Clear, Compact, Consistent and Correct
  4. You are the business analyst for your organization and you are preparing to elicit the requirements for a new business opportunity. Which one of the following statements best describes the “prepare for elicitation” process?
    A. You need authority granted to you from your sponsor to utilize resources for the elicit requirements process
    B. You need to determine which elicitation techniques are needed for the requirements gathering technique
    C. You need to receive permission from functional management to interview and elicit requirements for the stakeholders
    D. You need to ensure all needed resources are organised and scheduled for conducting the elicitation activities
  5. ……………… details user interface requirements and integrates them with other requirements such as user cases, scenarios and business rules.
    A. Prototyping
    B. Data modelling
    C. Process modelling
    D. Decision analysis
  6. You are the business analyst for your organization and are working on a solution that will connect several databases to a web application. You are concerned that the databases may not be operable with the software solution a programmer is recommending. What requirements elicitation technique can help you determine the interoperability of the software, the databases, and the web application?
    A. Benchmarking
    B. Interviews
    C. Interface Analysis
    D. Usage Considerations
  7. James is leading a brainstorming session for his organization. He has asked the participants in this group to come up with at least three ideas for possible solutions to an identified problem. What is the problem with settling the goal as three ideas for possible solutions in this session?
    A. The goal should be to come up with as many solutions as possible, not just five ideas
    B. The goal should be to generate three ideas within a set time period
    C. The goal should be to include everyone’s input to the solutions.
    D. The goal should be to come up with the best solution for the problem, not three ideas.
  8. Organizational process assets, business need, requirement management plan, supporting materials and ……………. are inputs for conducting Elicitation.
    A. Scheduled resources
    B. Risk analysis
    C. Prioritized requirement
    D. Scope validation
  9. Composite data can be managed in the following ways except?
    A. Sequences
    B. Data Glossary
    C. Optional elements
    D. Repetitions
  10. You are a business analyst for Greyson and Sons and have been asked to determine what the most common complaints from their 50,000 customers regarding their Sale & Marketing platform are. Which elicitation technique would you most likely use with Greyson & Sons customers to complete the analysis?
    A. Interviews
    B. Focus Groups
    C. Surveys
    D. Prototyping
  11. What is the BEST thing to do when you hear someone say, “The user doesn’t know what she wants?”
    A. Learn about the business on your own and make recommendations to the user.
    B. Ask your project manager to have a different stakeholder assigned.
    C. Maintain an open mind and discuss the business objectives and possible solutions.
    D. Ask the user to let you know when she has decided on her requirements.
  12. Which of the following is NOT an input for Conducting Elicitation?
    A. Business Needs
    B. Solution Scope
    C. Stated Requirements
    D. Requirements Management Plan
  13. Focus group technique recommends a group size of?
    A. 10 or more participants
    B. 5 to 10 participants
    C. 6 to 8 participants
    D. 6 to 12 participants
  14. Elicitation focuses on all the requirements below except?
    A. Transition Requirements
    B. Stakeholder Requirements
    C. Solution Requirements
    D. Stated Requirements
  15. To confirm elicitation, you ask Brian to get in touch with the following stakeholders except
    A. Tester
    B. End user
    C. DSME
    D. None of the above.
  16. You have had several interviews this week for your project. Several problems have come up that your project manager suggested that you track them. Why?
    A. Used for historical purposes and project planning by the project manager.
    B. To ensure that when elicitation produces issues they are tracked to resolution.
    C. Used to ensure the help desk and service management teams are kept in the loop when the resulting production issues come up due to the problems that have been raised.
    D. To ensure the results of your requirements workshops and interviews are documented.
  17. The requirements elicitation technique that uncovers and visualizes the interface requirements before an application is designed or developed is called:
    A. Prototyping
    B. Interface analysis
    C. Observation
    D. Reverse engineering
  18. What technique provides an effective method for eliciting requirements information from many people in a short period of time?
    A. Workshop
    B. Interview
    C. Survey
    D. Review
  19. Eliciting requirements using a brainstorming session enables the participants to exercise ————————————- thinking.
    • A. Creative
    • B. Parallel
    • C. Focused
    • D. Critical
  20. Mariah is observing Melissa complete several complex steps as part of her business analysis requirements elicitation process. In this instance Mariah working alongside Melissa is actually helping Melissa complete the work so that Mariah can understand all of the steps that Melissa must complete. What type of requirements elicitation technique is Mariah using?
    A. Shadowing
    B. Active observation
    C. Progressive elaboration
    D. Cross training requirements elicitation
  21. The requirements elicitation process requires that the business analyst and team prepare for the requirements elicitation activities. There are three specific inputs that the business analyst will need in preparing for the requirements elicitation. Which of the following is NOT one of the three inputs the business analyst will use as he prepares for requirements elicitation?
    A. Business need
    B. Solution scope
    C. Stakeholder list
    D. Change request
  22. You are preparing for elicitation. You have just selected the individuals to participate in the elicitation events. While selecting the elicitation events, one of the considerations you need to make is whether you would have open-ended or closed ended questions. You also need to determine the best method for distributing those questions. What technique have you selected for the elicitation events?
    A. Survey/Questionnaire
    B. Prototyping
    C. Interviews
    D. Requirement Workshop
  23. You have just discovered that the business process expert for the existing system currently being upgraded is no longer employed by the company. Which elicitation technique might you apply in this situation?
    A. Document analysis
    B. Reverse engineering
    C. Interface analysis
    D. Elicitation workshop
  24. You have documented an unfamiliar business process and there seem to be gaps in the workflow, despite the fact you got the flow from subject matter experts (SMEs). Which Requirements Elicitation method will be most effective at understanding the process?
    A. Interview the SMEs again
    B. Bring the SMEs into a facilitated session and talk about the process to uncover the gaps
    C. Observe some SMEs to uncover the gaps.
    D. Brainstorm with the SMEs to uncover the gaps.
  25. Preparing for elicitation yields two distinct deliverables namely:
    A. Scheduled resources and Requirement Workshop
    B. Supporting resources and Scheduled Materials
    C. Readiness Assessment and Scheduled Resources
    D. Scheduled Resources and Supporting Materials
  26. You are trying to gather quantitative data in your survey. What should you do?
    A. Ask closed-ended questions
    B. Ask open-ended questions.
    C. Ask both open-ended and closed-ended questions.
    D. Ask specific financial questions.
  27. Which of the following can take part in requirement elicitation activities?
    A. Project team
    B. End User
    C. Subject matter experts
    D. Any stakeholder
  28. Which statement about how User Interfaces (UI) and prototypes help with requirements elicitation and documentation is LEAST true?
    A. They will uncover additional data attributes and relationships
    B. They will help to refine processing requirements for navigation of interfaces.
    C. Use cases help provide the foundation for UIs, including how they should respond to actors.
    D. Documenting user interfaces is not a requirements activity, but should be left to interface designers.
  29. Which of the following elicitation tasks has a single input and must be done solely by the Business analyst?
    A. Document elicitation results
    B. Prepare for elicitation
    C. Conduct elicitation
    D. Confirm elicitation
  30. Sandra is the Business Analyst in a Paper Company, She is discussing with the project sponsor as regards what the business expects from a proposed new system. What type of elicitation interview is she conducting?
    A. Discussion
    B. Structured
    C. Unstructured
    D. Transition


  1. B
  2. B
  3. A
  4. D
  5. A
  6. C
  7. A
  8. A
  9. B
  10. C
  11. C
  12. C
  13. D
  14. D
  15. D
  16. B
  17. A
  18. C
  19. A
  20. B
  21. D
  22. A
  23. A
  24. C
  25. D
  26. A
  27. D
  28. D
  29. A
  30. C