As the business process management perspective discussion continues, let us review the underlying competencies in this perspective.
Business analysts working in the business process management perspective need to understand the root causes of a problem, analyze why things are being done in a specific way, and inspire the stakeholders to try new approaches to make their processes more efficient and effective.
They are also need to understand, communicate, and analyze the processes.
Business analysts usually negotiate and intervene between stakeholders who have different opinions, and resolve conflicts between different groups within the organization.
The business analyst needs to remain an objective and independent facilitator of the change.
Business process management initiatives usually involves all parts of the organization and the business analyst needs to communicate across organizational boundaries as well as outside the organization.