SLA which stands for service-level agreement is a document that defines the level of service that the customer should expect from an IT vendor.
It states the how the vendor’s service would be measured and any solutions or penalties that … Read the rest
ServiceNow is a company that has numerous Information Technology (IT) management software as a service (SaaS) applications.
These applications are used to manage projects, support collaboration and improve customer relations.
ServiceNow applications can be easily integrated with other software applications … Read the rest
As a Business Analyst you need to be familiar with the various tools and techniques that you would be using to complete your work.
While you may use some of these tools and techniques regularly, you might only need to … Read the rest
There are different types of Business Analysts working in different industries around the world.
Some of these Business Analysts work in the different business analysis perspectives such as Business Intelligence, Agile, Information Technology, Business Architecture and the … Read the rest
Everyday businesses all around the world generate tons of data.
This data include their their transactional data, employee’s data and organizational data.
The data needs to be gathered, analyzed, and interpreted to help the organization make the right strategic decisions.… Read the rest
Office 365 is a Software as a service (SaaS) suite of applications.
Some of the applications that are included in Office 365 are Microsoft Word, Excel, PowerPoint, Outlook and OneNote.
Other popular office 365 applications include Microsoft Planner, … Read the rest
Customer experience (CX) is defined as the company’s interaction with its customers at every point of their purchasing journey.
From the piqued interest via a marketing campaign to the sale and then the customer service, the Customer’s experience is focused … Read the rest
As organizations grow and expand, their business processes might change to accommodate this growth.
These business process changes might include the implementation of a new system, business policies changes or a total restructuring of their organogram.
Some of the reasons … Read the rest
I have written a series of posts on business analysis and the necessary skill sets that every successful business analyst should have.
But what about people who are interested in getting into the IT business analysis domain ?
Many business … Read the rest
Business Analysis is an evolving field that is keeps growing with each passing day.
But there are some essential skills that makes a good Business Analyst effective.
In addition to a basic understanding of the business domain, an effective business … Read the rest