Author: The Functional BA

A CCaaS (Contact Center as a Service) solution is a cloud-based platform that provides all the tools and technologies a business needs to manage its customer interactions such as phone calls, chats, emails, texts, and social media without requiring on-premises … Read the rest

The Kronos timekeeping system is, how it works, and what to watch out for.

What it is

• Kronos is a web-based time and attendance / workforce management system used by many organizations to capture employee hours, manage schedules, leave, and

Cursor is an AI-powered code editor designed to enhance software development by integrating AI assistance directly into the coding workflow.

It is essentially a fork of Visual Studio Code (VS Code) but optimized with built-in AI capabilities.

Key features of … Read the rest

Power Fx is Microsoft’s low-code programming language used to create logic and calculations across the Power Platform, especially in Power Apps, Dataverse, and Power Automate.

It’s designed to be simple, Excel-like, and human-readable, allowing both technical and non-technical users to … Read the rest

Understanding the difference between Microsoft Dataverse and SQL tables is key to knowing how data is stored, secured, and managed in the Power Platform or Dynamics 365 ecosystem.

Here’s a clear breakdown

1. Core Concept

A Manufacturing Execution System (MES) is a software solution that manages, monitors, and controls manufacturing operations on the factory floor. 

It acts as a bridge between Enterprise Resource Planning (ERP) systems (which handle business-level planning) and the shop-floor equipment and … Read the rest

An Appian and RPI Specialist is a professional who works with Appian, a low-code automation and business process management (BPM) platform, and RPI (Robotic Process Integration) or RPA (Robotic Process Automation) tools to design, automate, and optimize business processes.

Let’s … Read the rest

Project Madeira was the code name for what later became Microsoft Dynamics 365 Business Central, Microsoft’s cloud-based ERP (Enterprise Resource Planning) solution for small and medium-sized businesses (SMBs).

Here’s a breakdown of what it was and why it mattered:

Overview… Read the rest

Dynamics 365 Commerce is a Microsoft business application that helps organizations manage and unify all aspects of their retail, e-commerce, and customer engagement operations in one integrated platform.

Here’s a breakdown of what it does

Overview

Microsoft Dynamics 365 Commerce … Read the rest

IT recruiting can be a very good career path, depending on your interests and goals.

Here is a quick breakdown of what makes it appealing (and what to watch out for):

Why IT Recruiting Can Be a Good Career

1. High