What is a CRM ?

A Customer relationship management (CRM) system is a software application that is used to manage a company’s relationship with its customers.

It is a set of software solutions that let you communicate with and do business with your customers. 

CRM systems help in the management customer connections, such as the tracking of sales leads, marketing, and pipeline, as well as the delivery of actionable data.

It is very important that a company properly manages its … Read the rest

Are there any other business analysis certifications ?

I have previously written about some of the well known business analysis certifications. But there are other business analysis certifications that might not be so popular.

Some of these certifications include the following:

  1. IREB : The International Requirements Engineering
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What is Microsoft Dynamics CRM ?

A CRM application (customer relationship management) is a data-driven software solution that manages how you interact with with your customers. 

It helps you to manage your customer relationships, track sales leads and create marketing campaigns.

CRM solutions increase your organization’s profitability by improving your business processes which in turn allows you to focus on building and maintaining important customer relationships. 

But why should you choose Dynamics 365 CRM?

Microsoft Dynamics 365 CRM software or Dynamics 365 Customer Engagement as it is also known, is a dynamic and customizable solution that … Read the rest