The Functional BA

As of now, Microsoft Dynamics GP (Great Plains) has not fully ended, but Microsoft has begun phasing it out.

Here is what’s happening and what you should expect:

Current Status (as of 2025):

• Mainstream support has ended for most versions.

Microsoft Power Platform is not the same as AI, but they can work together, and AI is increasingly embedded into Power Platform features.

Power Platform vs AI: What’s the Difference?

Microsoft offers several Power Platform certifications to validate your skills in using its suite of low-code/no-code tools: Power Apps, Power Automate, Power BI, Power Virtual Agents (now Copilot Studio), and Dataverse. 

These certifications help you demonstrate your expertise, enhance career … Read the rest

Yes, you can merge SharePoint with a workflow engine, and it’s a common and powerful approach for automating business processes. 

There are several ways to do this depending on your goals, tech stack, and licensing. Below are your main options:… Read the rest

Yes, you can merge two enterprise systems like Microsoft Dynamics 365 (backend) and Salesforce (frontend) but doing so requires clear architecture, robust integration, and a well-defined use case. 

Below is how you can approach this setup:

Use Case Example

Let’s … Read the rest

A Customer Management System (CMS)  often called a Customer Relationship Management (CRM) system  is a software solution that helps businesses organize, track, and manage interactions with current and potential customers.

Its core goal is to improve customer relationships, enhance sales, … Read the rest

Guest article written by our good friend Sally Hook

Creating clear, practical content that answers your customers’ most common questions isn’t just good support practice; it’s a strategic lever for trust, efficiency, and growth. 

For modern IT teams and MSPs, … Read the rest

Looker is a modern business intelligence (BI) and data analytics platform that helps organizations explore, analyze, and share real-time business data.

It was originally an independent company but was acquired by Google in 2019, and it’s now part of Google … Read the rest

ComputerEase is an all‑in‑one construction accounting and management software built for contractors now Deltek, since its 2019 acquisition.

Tailored specifically for small to mid‑sized construction firms, it integrates:

• Accounting & Job Costing: Tracks costs per project in real‑time, including modules

CompanyCam is a photo‑first project documentation and communication app designed for contractors and field service teams.

It allows users to:

• Capture GPS‑ and time‑stamped photos and videos of job sites.
• Automatically upload content to the cloud with unlimited storage.
• Organize