A Service Desk Analysts is anyone who provides first line IT technical support to stakeholders in an organization.
They are responsible for handing customer support requests and assessing and resolving issues related to application software, hardware and telephony.
The Service … Read the rest
I have previously written about the top 5 skills that an IT Business Analyst should have and SQL is one of them.
SQL which is pronounced S-Q-L or sequel stands for Structured Query Language (SQL).
SQL is supported by all … Read the rest
Many people get confused about what they really do because while their job title says one thing, their actual responsibilities might include tasks that are traditionally performed in other roles.
It doesn’t help that many organizations have creative job titles … Read the rest
Updated with contributions from my friends at toptal
Salesforce is a software application that is used in customer relationship management (CRM).
Customer relationship management (CRM) are the principles, practices, and guidelines that an organization follows when relating with its customers. … Read the rest
If you are just like me, you might not know the difference between Cloud computing and Software as a service (SAAS), so what is difference between these two terms ?
So what is the Cloud ?
When you hear the … Read the rest
Power BI is a data visualization tool that is used to transform data into visually pleasing reports and dashboards.
Power BI is made up of 4 components, which are :
A burndown chart is a graphical representation of the rate at which the user stories in an agile project are being completed.
The work that is yet to be completed is shown on a vertical axis (y-axis), while the time … Read the rest
Tableau software is a data visualization tool that is used by Business Intelligence Analysts (BIA) to create reports and dashboards.
It is used by the BIA’s to transform the raw data into reports that are visually pleasing and understandable.
By … Read the rest
SAP is an ERP system that is used in the management of business processes in an organization.
The software was initially called Systemanalyse Programmentwicklung, which means System Analysis Program Development in German, but the name was later abbreviated to SAP. … Read the rest
Value stream mapping or material and information-flow mapping is a lean technique that is used to analyze, design, and manage the information that is required to move a product to the customer.
Value stream mapping uses different symbols to represent … Read the rest
