Customer experience (CX) is defined as the company’s interaction with its customers at every point of their purchasing journey.
From the piqued interest via a marketing campaign to the sale and then the customer service, the Customer’s experience is focused … Read the rest
As organizations grow and expand, their business processes might change to accommodate this growth.
These business process changes might include the implementation of a new system, business policies changes or a total restructuring of their organogram.
Some of the reasons … Read the rest
Business Analysis is an evolving field that is keeps growing with each passing day.
But there are some essential skills that makes a good Business Analyst effective.
In addition to a basic understanding of the business domain, an effective business … Read the rest
A SharePoint administrator is someone who is responsible for managing the Microsoft SharePoint platform in an organization.
Some of the responsibilities of the SharePoint administrator include managing the application, supporting the application and training the end users.
Their duties might … Read the rest
The Agile methodology is used by numerous organizations to achieve their business objectives.
Change is the only constant thing and in this constantly changing world, organizations need to be limber enough to adapt to those changes.
As organizations grow and … Read the rest
Many Agile Business Analysts have tools that they use on a daily basis to perform their work.
After some time, they grow to love these tools and are quite resistant if a new application is introduced to replace these beloved … Read the rest
One of the fallouts of the ongoing COVID19 pandemic is that many people are still working from home.
What was supposed to be a temporary situation has become permanent for many people and while working from home might have its … Read the rest
When a new organization is thinking about how they can produce and deliver their goods and services, they can use a Business Process Design to document those processes.
A Business process design is a technique that is used to create … Read the rest
A Business Process Map, Diagrams or Flow Chart is a visual representation of a business process.
It is used to show the actors, actions and the decisions that are made in the business process.
They use symbols such as circles, … Read the rest
The world as we know it has changed and it seems like this change might be permanent.
What started out as being as a temporary measure to stop the spread of the deadly coronavirus has prompted a change in the … Read the rest
