Interaction skills are defined as the business analyst’s ability to relate, cooperate, and communicate with different stakeholders such as executives, sponsors, colleagues, team members, developers, vendors, end users, customers, and subject matter experts (SMEs).
Business analysts are specifically positioned to promote stakeholder communication, provide leadership, encourage understanding of solution value, and further stakeholder support of the suggested changes.
The interaction skills core competencies include:
- Facilitation.
- Leadership and Influencing.
- Teamwork.
- Negotiation and Conflict Resolution.
- Teaching.