An effective business analyst has to be able to obtain the the trust of the stakeholders.
The Business Analyst’s need the stakeholders to trust them so that they can share sensitive information such as their thoughts, ideas and impressions on the various business processes.
When the stakeholders genuinely trust the business analyst, it would help them feel like their recommendations will be assessed correctly and justly.
Trustworthiness is the realization that someone is worthy of trust.
A business analyst being considered trustworthy may remove the natural fear of change that is experienced by many stakeholders.
Some of the reasons why the stakeholders would consider the business analyst as trustworthy are:
- Deliberately and routinely completing tasks on time, within budget, and to the expected standards so that colleagues and stakeholders would consider the business analyst’s behavior as trustworthy and conscientious.
- Presenting a reliable demeanor, so that colleagues and stakeholders would consider the business analyst’s trustworthy.
- Having a sincere manner and addressing conflicts and concerns immediately so that colleagues and stakeholders would consider the business analyst’s morals as honest and transparent.
- Maintaining a consistent schedule over a long period of time so that colleagues and stakeholders would consider the business analyst’s availability as unsurprising and dependable.
There are some measures of effective trustworthiness which include the following:
- The stakeholders involve the business analyst in discussions and decision making.
- The stakeholders would bring all issues and concerns to the business analyst.
- The stakeholders are willing to discuss sensitive topics with the business analyst,
- The stakeholders do not hold the business analyst responsible when unfortunate issues arise.
- That the stakeholders respect the business analyst’s ideas and advice.
- That the stakeholders respond to the business analyst’s advice with positive feedback.