Customer 360 is a Salesforce CRM platform that supports a full range of connected apps.
Customer 360 is made up of 4 apps and they are :
Marketing: this helps you to engage your customers with relevant, personalized types of digital marketing.
Sales: this helps you to sell your products to your customers in smarter, more lucrative ways .
Commerce: this helps you to quickly create and grow your ecommerce and customize the shopping experience to suit your customers needs.
Customer service: this helps you to deliver excellent customer service from anywhere in the world.
Customer 360 provides your whole organization with a unified view of your customer data, allowing you to build stronger relationships with both your customers and your employees.
It connects your marketing, sales, commerce, service, and employees together from anywhere in the world.