Unraveling the IT world
A Field Service Management System is a software platform that helps organizations manage and optimize their field service operations.
It enables companies to schedule and dispatch technicians, track job progress, and manage customer interactions and billing.
The goal is to … Read the rest
Who is an implementation specialist?
An implementation specialist is a professional who helps organizations in the implementation of new systems, processes, or technologies.
The role involves assessing the needs of the organization, developing and executing implementation plans, providing training to … Read the rest
Many people are interested in getting into the business analysis but they feel that they do not have the necessary skills required to do the job.
But most people don’t start off their careers as business analysts.
Many business analysts … Read the rest
I have written a series of posts on business analysis and the necessary skill sets that every successful business analyst should have.
But what about people who are interested in getting into the IT business analysis domain ?
Many business … Read the rest
A Customer relationship management (CRM) system is a software application that is used to manage a company’s relationship with its customers.
It is a set of software solutions that let you communicate with and do business with your customers.
CRM systems help in the management customer connections, such as the tracking of sales leads, marketing, and pipeline, as well as the delivery of actionable data.
It is very important that a company properly manages its … Read the rest
A Business process analyst analyzes the business requirements and makes recommendations that will help to improve the organization’s business processes.
They also work as liaisons between the stakeholders and IT teams to help manage business performance, design process maps and … Read the rest
Many business analysts would like to get a Business Analysis certification but have no idea what they need to do to navigate the path to career certification.
Navigating the business analysis certification process can be tedious and confusing, so I … Read the rest
The CBAP and CCBA certification exams are based on all the six knowledge areas from the BABOK ® Guide.
The exams are used to test your personal business analysis experience and the your knowledge on the information in the BABOK … Read the rest
A CRM application (customer relationship management) is a data-driven software solution that manages how you interact with with your customers.
It helps you to manage your customer relationships, track sales leads and create marketing campaigns.
CRM solutions increase your organization’s profitability by improving your business processes which in turn allows you to focus on building and maintaining important customer relationships.
But why should you choose Dynamics 365 CRM?
Microsoft Dynamics 365 CRM software or Dynamics 365 Customer Engagement as it is also known, is a dynamic and customizable solution that … Read the rest
The Microsoft Power Platform family now includes Power Pages.
With Power Pages, you can create websites using the same shared business data that your organization uses to create apps, workflows, intelligent virtual assistants, reports, and analytics.
Microsoft Power Pages is … Read the rest
