A Service Desk Analysts is anyone who provides first line IT technical support to stakeholders in an organization.
They are responsible for handing customer support requests and assessing and resolving issues related to application software, hardware and telephony.
The Service … Read the rest
As a Business Analyst, you would regularly have to analyze the root cause of various identified problems. One of the common tools that is used to perform the root cause analysis is called a fishbone diagram.
A fishbone diagram, a … Read the rest
A decision tree is a tool that uses a tree-like model to analyze decisions and their possible consequences.
Decision trees are usually used in decision analysis, to help identify a plan of action that is most likely to reach a … Read the rest
As a business analyst, you have to be able to understand the root cause of the business need in order to elicit the right requirements.
One common method of analyzing the root cause of the business need is called the … Read the rest