Communication skills in business analysis

Communication is the act of transmitting information to a person or a group of people in a way that delivers the intended meaning.

Communication may be achieved using a range of delivery methods including verbal, non-verbal, physical, and written.

Most … Read the rest

Verbal communication skills for business analysts

Business analysts use their verbal communication skills to relay ideas, concepts, facts, and opinions to groups of stakeholders.

Verbal communication utilises words to transmit information from the sender to the receiver.

Verbal communication skills are used to communicate business analysis … Read the rest

Non-verbal communication skills for business analysts

Non-verbal communication skills allow the successful sending and receiving of information via body movement, posture, facial expressions, gestures, and eye contact.

Communication is usually through words that are written or spoken but non-verbal communication, is considered to carry much more … Read the rest

Writing skills for business analysts

Written communication is used to transmit ideas, concepts, facts, and opinions to a group of stakeholders.

Written communication uses text, symbols, models, and sketches to transmit and share information.

In order to draft effective written communication, the writer needs to … Read the rest

Listening skills in business analysis

The business analyst use their effective listening skills to understand information that is communicated verbally.

Listening is the act of not just hearing words but understanding their meaning.

Business analysts use effective listening skills to correctly understand what is being … Read the rest

Interaction skills in business analysis

Interaction skills are defined as the business analyst’s ability to relate, cooperate, and communicate with different stakeholders such as executives, sponsors, colleagues, team members, developers, vendors, end users, customers, and subject matter experts (SMEs).

Business analysts are specifically positioned to … Read the rest

Solution performance measurements

The measure solution performance task is used to describe performance measures, which uses collected data to assess the effectiveness of the solution and the value which it adds to the enterprise.

The performance measures are used to confirm the value … Read the rest

Performance measures analysis

The analyze performance measures task is used to provide a deep understanding into the performance of a solution in comparison to the value it brings.

The measure solution performance task needs to be interpreted to be better understood. In order … Read the rest

Enterprise limitations assessment

The assess enterprise limitations task determines how components which are external to the solution could restrict value realization.

The solution may be used across various departments in the enterprise and there may be many connections and dependencies.

The solution may … Read the rest

Solution value recommendations

The recommend actions to increase solution value task is used to comprehend the components that could create differences between the potential value and actual value, and to propose a course of action to align them.

The tasks in the solution … Read the rest