Who is a Service Desk Analyst ?

A Service Desk Analysts is anyone who provides first line IT technical support to stakeholders in an organization.

They are responsible for handing customer support requests and assessing and resolving issues related to application software, hardware and telephony.

The Service … Read the rest

Is this a Business Analysis task ?

Many people get confused about what they really do because while their job title says one thing, their actual responsibilities might include tasks that are traditionally performed in other roles.

It doesn’t help that many organizations have creative job titles … Read the rest