What is NetSuite CRM ?

NetSuite CRM is a customer relationship management system that is used by numerous organizations to manage their relationships with current and potential customers, partners, and suppliers.

The CRM application provides a flow of information across the entire customer lifecycle from lead to opportunity, order, fulfillment , up-sell, renewal, cross-sell, and support.

The application has numerous useful functionalities including sales force automation (SFA), customer service management, and marketing automation, as well as the ability to manage quotes, commissions, sales forecasts, and partner relationships.

But why do you need NetSuite CRM ?

Netsuite’s CRM helps the Sales, marketing, and support teams to have a unified view of customer preferences, transactions, and interactions. 

This helps to improve Sales performance due to the integrated sales processes ranging from opportunity, up sell, and quote management through sales forecasting, order management, fulfillment , and commission.

It provides the salespeople with instant access to prospect, client, and order information. 

It also allows everyone who interacts with customers including the sales, support and service staff to have access to updated, real-time data.

NetSuite’s CRM provides your organization with better visibility into customer issues and enables them to provide a consistent service experience across various touch-points.