What does a working IT manager do?

A working IT manager typically balances both hands-on technical work and management responsibilities.

Here’s what they usually do:

1. Technical Responsibilities

 (the “working” part)

• System Administration: Maintains servers, networks, and infrastructure.
• Troubleshooting: Handles escalated technical issues that junior staff can’t resolve.
• Project Implementation: Participates directly in deploying systems, software, and upgrades.
• Security Oversight: Implements and manages cybersecurity measures.

2. Managerial Responsibilities

• Team Leadership: Supervises IT staff, assigns tasks, conducts performance reviews.
• Budgeting: Manages IT budgets, approves purchases, and plans for upgrades.
• Strategy & Planning: Aligns IT operations with business goals, creates technology roadmaps.
• Vendor Management: Coordinates with hardware, software, and service providers.
• Policy Enforcement: Develops and enforces IT policies and compliance protocols.

A working IT manager is often found in smaller or mid-sized companies where they can’t fully delegate technical tasks, unlike senior IT directors or CIOs in larger organizations.

What is the job description for a working IT manager?

Here’s a sample job description and a day-in-the-life schedule for a Working IT Manager:

Sample Job Description: Working IT Manager

Job Title: IT Manager (Hands-On)

Location: [Your City]

Reports To: Director of Operations / CIO

Summary:

We are seeking a technically skilled and proactive IT Manager to lead our IT department while directly contributing to system maintenance, troubleshooting, and project implementation. This role requires a balance of leadership and hands-on technical support.

Key Responsibilities:

Technical (Hands-On):

• Administer Windows servers, network infrastructure, and cloud environments (e.g., Azure, Microsoft 365).
• Troubleshoot hardware/software issues escalated from helpdesk staff.
• Lead implementation of IT projects (e.g., network upgrades, software rollouts, cybersecurity measures).
• Maintain backups, disaster recovery procedures, and security protocols.

Managerial:

• Supervise and mentor IT team members (helpdesk, sysadmins, etc.).
• Plan and manage the IT budget, licenses, and vendor contracts.
• Define IT policies and ensure compliance with company and regulatory standards.
• Collaborate with department heads to align IT systems with business needs.
  

Qualifications:

• Bachelor’s degree in Computer Science, IT, or related field.
• 5+ years of IT experience, with 2+ in a supervisory role.
• Strong knowledge of networking, server administration, cybersecurity.
• Experience with Microsoft 365, Azure AD, and virtualization (VMware/Hyper-V).

Day-in-the-Life Schedule: Working IT Manager